Frequently Asked Questions

Click the "My Account / My Orders" button of our site to check your orders status.

Click the "My Account / My Orders" button of our site to view orders you have placed. Then click the "Detail" link under "Order Details" column to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / My Orders" button of our site to track your order.

Click the "My Account / My Orders" button of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / My Orders" button of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / My Orders" button of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have any queries contact us using the Contact Us form of our site.

To contact us, use the Contact Us form of our site.

1) Click the "Registration" link at the top right side of our site.
2) Fill up the form, you will receive an email at your email address to verify your account
3) Click on the verfication link provided in your email to verify your account

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / My Details" button of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Please enter your postcode in a product page when adding items to your cart. Shipping cost will automatically be calculated by our delivery calculator.

Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgotten password?". That link will send an email to you a link to reset password. Click on that link and reset your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / My Orders" button of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

We hand deliver to Perth and the surrounding areas. For our delivery area see the map below. For deliveries outside of this area, please call us and we will arrange delivery through our network of partners. 

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

We only use your information to fulfil your orders. If you have signed up to our newsletter, we will send this to you.

We will never sell your information to third parties.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

All prices are inclusive of VAT

Click the "My Account / My Orders" button of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account / My Orders" button our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

We will be introducing Gift Certificates to the website during 2013.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Please use the Contact Us form of our site or call us on 01738 628 440 and we'd be delighted to help you.